CCSM Policies

PAYMENTS AND FEES

Registration Fee & Payment

A one-time $20 registration fee is applied to the account of each new student. Returning students will not incur a registration fee. Once initial lessons are scheduled, payment is due before the first lesson.

INVOICES & LATE FEES

Invoices are emailed at the first of each month and payment is due at that time for that month's upcoming lessons. Payments are considered late if not received by the 10th of the month. A $25 late fee will be automatically applied to a student’s account for past-due balances.

PAYMENT METHODS ACCEPTED

We accept cash, check or credit/debit card (Visa, Mastercard, Discover, American Express). Please note that a 3% convenience fee will be applied to all credit/debit card payments, online or in person. Direct bank account payments or ACH payments are also accepted and incur a 0.8% convenience fee.

 

CANCELLED CLASSES / WORKSHOPS / ENSEMBLES

CCSM reserves the right to cancel group classes if enrollment does not meet the required minimum number of students. In the event that a class is cancelled, the parent/student will be contacted and the tuition of the class will be refunded. Please note that registration fees are non-refundable. 

 

STUDENT MISSED LESSON

Out of courtesy, students should notify their instructor of any absence for any reason. However, prior notification does NOT exempt the student from payment. There will be no makeup lessons for private instruction or classes in cases of student absences. As a reminder, during your child’s absence, no matter if it is cold, flu, Covid-19, vacation, or just staying home for the day, your tuition amount stays the same. Tuition works the same as rent. No matter if your child is in attendance or not, your tuition rate always charges. You are paying for your space in the program, not your attendance. (If you anticipate a prolonged absence of two or more weeks, inform the instructor as soon as possible, and then contact the CCSM office. (See withdrawal policy below.) With Executive Director approval, we may adjust your account.)

 

INSTRUCTOR MISSED LESSON

If an instructor is absent, the lesson will be marked "Teacher Canceled" with NO CHARGE to the family or rescheduled at a mutually convenient time. Rescheduled lessons missed by the student will not be made up.

 

COVID-19/illness Policy

If a student presents respiratory illness symptoms, an online lesson will be offered. If the online lesson is declined or missed by the family/student, the student will be marked absent and the lesson is billable. In the event that a student tests positive for COVID-19, a doctor’s note or a negative test result is required for the student to return to in-person lessons. (For complete COVID policies - https://www.claremontmusic.org/COVID-19-Updates)

WITHDRAWAL/PROLONGED ABSENCE* & REFUND POLICY

Private Instruction:

In the event of a withdrawal, or prolonged absence, the responsible party should first notify the instructor as soon as possible and set the date for the last lesson. Once the instructor is notified, the CCSM office must be informed of the withdrawal or absence by the responsible party in writing; email is acceptable. Verbal notice is not accepted. Tuition refunds will be considered by the Executive Director OR CCSM Board Treasurer on a case-by-case basis. Registration and late fees are non-refundable.

Group Classes/Workshop/Ensembles:

No refunds will be considered after the 1st class meeting.

 

LIABILITY

Upon submission of tuition payment, parents or legal guardians agree that CCSM shall in no manner be liable for any accident, injury, loss, theft, or damage which may be sustained on the premises in conjunction with any school-related activity or function.

 

MARKETING

It is the practice of CCSM to take photographs and videos at various events and to use them to market future programs (may be posted on our website and/or used in catalogs). If you would prefer that we NOT use your photograph, please contact the school office and submit a signed "Opt-Out" form.